Exchange and Return Policy
ARTICLE 13 - RIGHT OF WITHDRAWAL
The BUYER may exercise the right of withdrawal within 7 (seven) days from the delivery of the goods/services subject to the contract to him/her or to the person/organization at the address he/she has indicated. In order to exercise the right of withdrawal, it is a condition that the SELLER is notified by fax, e-mail ([EMAIL]) or phone number [PHONE] within the same period and that the goods/services are not damaged during testing within the framework of the provisions of Article 14 and in accordance with the preliminary information published on the butikaz.com website, which is an integral part of this contract. In case of exercise of this right, the original invoice for the goods/services delivered to the 3rd party or the BUYER must be returned. The price of the goods/services shall be refunded to the BUYER within 10 (ten) days following the receipt of the notice regarding the right of withdrawal and the goods/services shall be taken back within a period of 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The delivery cost of the goods/services returned due to the right of withdrawal shall be covered by the SELLER.
ARTICLE 14 - GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
In order to exercise the right of withdrawal for goods/services that cannot be returned due to their nature, the goods/services must be intact and unused.
ARTICLE 15 - DEFAULT AND LEGAL CONSEQUENCES
In the event that the BUYER defaults on transactions made with a credit card, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from the BUYER and in any case, if the BUYER defaults due to its debt, the BUYER agrees to pay the SELLER's damages and losses due to the delayed performance of the debt.
ARTICLE 16 - AUTHORIZED COURT
In disputes that may arise from this contract, Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade, and Consumer Courts are authorized for disputes above this value. In places where there is no Consumer Court, Civil Courts of First Instance are authorized.
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
Cargo fees, which are the product shipping costs, will be paid by buyers.
Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If it is determined that the credit card used by the Buyer to make the payment has been used unfairly by unauthorized persons after the product is delivered and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping cost belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; If the buyer made the payment in cash, this fee will be paid to him/her in cash within 14 days of the cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days of this cancellation, but it is possible for the bank to transfer the money to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
BUYER; The product he/she purchased will be delivered to him/her or to the person/institution at the address he/she indicated.
The BUYER may exercise the right of withdrawal within 7 (seven) days from the delivery of the goods/services subject to the contract to him/her or to the person/organization at the address he/she has indicated. In order to exercise the right of withdrawal, it is a condition that the SELLER is notified by fax, e-mail ([EMAIL]) or phone number [PHONE] within the same period and that the goods/services are not damaged during testing within the framework of the provisions of Article 14 and in accordance with the preliminary information published on the butikaz.com website, which is an integral part of this contract. In case of exercise of this right, the original invoice for the goods/services delivered to the 3rd party or the BUYER must be returned. The price of the goods/services shall be refunded to the BUYER within 10 (ten) days following the receipt of the notice regarding the right of withdrawal and the goods/services shall be taken back within a period of 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The delivery cost of the goods/services returned due to the right of withdrawal shall be covered by the SELLER.
ARTICLE 14 - GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
In order to exercise the right of withdrawal for goods/services that cannot be returned due to their nature, the goods/services must be intact and unused.
ARTICLE 15 - DEFAULT AND LEGAL CONSEQUENCES
In the event that the BUYER defaults on transactions made with a credit card, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from the BUYER and in any case, if the BUYER defaults due to its debt, the BUYER agrees to pay the SELLER's damages and losses due to the delayed performance of the debt.
ARTICLE 16 - AUTHORIZED COURT
In disputes that may arise from this contract, Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade, and Consumer Courts are authorized for disputes above this value. In places where there is no Consumer Court, Civil Courts of First Instance are authorized.
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
Cargo fees, which are the product shipping costs, will be paid by buyers.
Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If it is determined that the credit card used by the Buyer to make the payment has been used unfairly by unauthorized persons after the product is delivered and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping cost belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; If the buyer made the payment in cash, this fee will be paid to him/her in cash within 14 days of the cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days of this cancellation, but it is possible for the bank to transfer the money to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
BUYER; The product he/she purchased will be delivered to him/her or to the person/institution at the address he/she indicated.